Centralization (SSC) Process design
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There are 3 potential variants of transition approach: Lift & Shift, Fix & Shift and Big Bang.
All of them have certain advantages and limitations. Most common one is Lift & Shift that minimises
the risk and allows for a smoother and faster overall migration timeline. However the approach needs
to be determined based on detailed considerations of your priorities and objectives.
- DLM can support in
- Gather information about existing processes and current headcount to understand potential scope
- Conduct detailed analysis of functions and processes in scope to determine what can be centralised and what will remain in the local organisation/ business units
- Analyse headcount in scope and determine what benefits can be achieved
- Review of existing systems and IT solutions used by business units in scope.
- Implementation
- Assist in the facility set up
- Develop and coach staff
- Transition Training
- Support in transition
- Develop Service Level Agreement and KPIs