SSC service level management

service level management
  • A professional stakeholder analysis combined with a proactive and structured stakeholder management plan can positively influence the stakeholders’ attitude, increase their support and confidence
  • Stakeholder mapping is the foundation for an efficient service reporting process.
  • Design a two way agreement clarifying both the services delivered by the SSC to its customers and key inputs received from parties
  • Design the feedback process to manage and document customer feedback on a regular basis. This may include web survey design through our web team