SSC service level management

• A professional stakeholder analysis combined with a proactive and structured stakeholder management plan can positively influence the stakeholders’ attitude, increase their support and confidence
• Stakeholder mapping is the foundation for an efficient service reporting process.
• Design a two way agreement clarifying both the services delivered by the SSC to its customers and key inputs received from parties
• Design the feedback process to manage and document customer feedback on a regular basis. This may include web survey design through our web team